Leadership Courses Begin March 8
February 15, 2005

Develop stronger interpersonal skills, learn practical applications for use on the job and benefit from the firsthand experience of others, by taking one-day supervision and leadership seminars, which are being offered this spring by Wor-Wic Community College.

Anyone who works closely with the public could benefit from taking “Customer Service Skills for the Real World,” a new course designed to help students learn to work positively with difficult, angry and dissatisfied customers. The class will meet on Tuesday, March 15, at the Salisbury Area Chamber of Commerce in Salisbury.

Learn how to manage various types of projects using a five-step process for planning, monitoring and controlling any project by taking “Practical Project Management Applications.” The class will meet on Tuesday, March 8, at the college campus on the corner of Route 50 and Walston Switch Road in Salisbury.

“Mastering Time for Increased Productivity” is designed to help students evaluate time requirements, prioritize projects and avoid having to resort to crisis management. The class will meet on Friday, March 11, at the college campus.

Develop an understanding of how to recognize conflict and prevent serious personnel problems by taking “The Supervisor’s Role in Resolving Conflict.” This class will meet on Friday, March 11, at the college campus.

Discover how to manage anger and react productively to the emotions of others by taking “Managing Anger and Emotions at Work.” The class will meet on Friday, March 18, at the college campus.

Each course will be held from 9 a.m. to 4 p.m.

For more information, call (410) 334-2815 or (410) 641-4134.